Below are details of the support provided by the R6 Consortium. Users may either use the NBN Forum for support requests, or can email Mike@Lfield.co.uk.
Bugs and Other Problems
By a bug we mean situations where R6 produces and error message or something doesn’t work as expected. We will investigate and do our best to resolve these issues as quickly as possible, although we may not be able to respond immediately. Post bugs on the Forum at https://forums.nbn.org.uk/viewforum.php?id=14. Day to day queries on the use of Recorder should also be posted on the Forum where it is hoped they will be answered by the R6 user community. If you are in need of help beyond this (eg. with installation or moving to a new machine), please put a post on the forum. In some circumstances where the problem relates to your specific installation of R6 you may be required to pay for any help provided. Please note that the Consortium receives no funding from the Recorder 6 Steering Group for providing support to R6 users, or for the day to day operation of the Consortium.
We will aim to keep Recorder 6 in line with the UKSI. We don’t have any control over the content of the dictionary, but we will look into any issues where there is the possibility that it is something in R6 which is causing a problem.
Users dictionaries are sometimes found to be out of step. We will be able to fix these, but there will be a charge of £40.00 for this service.
Note that Taxon Designations are part of the NHM Dictionary and we would expect JNCC to continue to update this information. Taxon Designation Sets, which group together Taxon Designation Types for reporting purposes are only used by Recorder 6, so will not be maintained by JNCC. We will update these if we can, but may need help in deciding what changes are necessary.
Administrative Area and Biotope Dictionaries
These have been maintained by JNCC, but nothing has changed in a long time. We will be happy to update or add to these if the information is provided in the format of the relevant R6 tables..
Application Upgrades and Dictionary Updates
We will issue upgrades to R6 as an when possible. We will include in this whatever work we have been able to do to improve R6. This may include bug fixes and modifications we have made, or work undertaken by other developers. The long term future of R6 depends on the work being done by the Recorder 6 Steering Group who are seeking ways of developing a replacement system. To do this they need funding. For this reason the Consortium has agreed only to provide application upgrades and dictionary updates to users who have paid their annual fee to the Steering Group. Please note that the Consortium receives no funding from the Recorder 6 Steering Group for providing support to R6 users, or for the day to day operation of the Consortium.
If you want a new feature in R6 or think the way something works could be improved, please put a post on the forum. If you are willing to fund or partly fund the change then please contact Mike. The inclusion of a change paid for in this way does not confer any rights over the final product or Recorder 6 in general. We will only undertake work if it is agreed that the resulting change can be made available to all R6 users, and that the code is considered open source. Bug and any specific requests for changes should be posted on the forum. To request enhancements https://forums.nbn.org.uk/viewforum.php?id=15. We will monitor the Trello Board set up by the R6 Steering Group, https://trello.com/invite/b/HMGMKENC/a8f4e739f0c131f44f4716d32e23d147/recorder6-ideas. It is important that users express any views they may have on either the Forum or Trello board as soon as possible as it is possible that some changes will be worked on very shortly after being requested.
Please be aware that we respect the R6 approach to the ownership of records and also adhere to the data model and controls which are currently in place.
Supply of R6
We believe there is still a demand for R6 and will continue to supply installation versions for £30.00 . For information on the current situation regarding the use of R6 click here.
We intend to maintain R6 for the international users. However, they will need to fund the full cost of any modification they request, even if they are of use to UK users.